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» One Acre Fund, IT Officer
Location
Other Mbeya District Mbeya
Description
Industry: Nonprofit/International Development/Agriculture/Microfinance
Function: IT Officer
Employer: One Acre Fund
Job Location: Mbeya Tanzania, with travels to Makambako, Njombe and Other Regions
Commitment: Long Term Career Position
Compensation: Standard PG for JG 1 with annual career reviews and
constant feedback, National Social Fund, airtime and small
transportation allowances, work computer, benevolent fund
Organization Description
One Acre Fund is an agricultural NGO in Kenya, Rwanda, Burundi and
Tanzania that is innovating a new way of helping farm families to
achieve their full potential. One Acre Fund invests in farmers to
generate a permanent gain in farm income. We provide farmers with a
"market bundle" that includes education, finance, seed and fertilizer,
and market access. Our program is proven impactful – every year, we
weigh thousands of harvests and measure more than 100% average gain in
farm income per acre. In 4 years we have grown to serve more than 38,000
farmer families in Tanzania. We hope to serve >100,000 farmers in
Tanzania by 2020.
Primary Responsibilities:
IT Support
Provide hardware technical support-laptops .
Provide software technical Support-Windows and applications.
Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
OS maintenance on user computers-periodic checkup on all OAF computers.
Basic IT projects-special projects needed.
Follow and write IT support processes-create IT documentation and IT Policies for OAF Tanzania.
Keep track of problems and repairs-log all tasks performed and provide for check-ins.
Perform preventive maintenance on organization PCs.
Basic Network Support and troubleshooting.
Ticketing
Prioritize and manage open cases on time.
Log cases in an ITO tracker/ticketing system.
Regional and District offices support - Willing to travel to Mbeya,
Njombe, Morogoro, Mwanza and Iringa when necessary to provide ITO
support.
Roster
Tier 1 Roster support – After an initial training, respond to
rostersupport@oneacrefund.org emails in conjunction with Roster
Specialists.
Special projects/Responsibilities
Laptop Images
OAF default software monthly updates
Liaison between IT team leader and OAF staff
Any other duties related to OAF daily activities as may be assigned to you by your supervisor.
Qualifications
Passionate about serving smallholder farmers
Language: Fluent in English and Kiswahili, ability to speak local languages.
Demonstrated basic IT and Computer skills, including typing email and other applications
Clear communicator in-person and on the phone
Proactive problem solver
Integrity and a positive attitude
Demonstrates high-quality work with a strong attention to detail
Willingness to commit to living in rural Tanzania for a long-term position
Independent worker with strong ability to manage own schedule and tasks
Confident and confidential communicator who is comfortable talking with many people on a variety of topics
Ability to work as part of a larger team
At least working experiences in IT Position with NGOs or industries
Desired:
Top-performing undergraduate degree in Information Technology, or other relevant Computer Skills from a recognized University.
IT/Computer skills
Language: conversational in English and Swahili
Leadership and team experience at work, or outside of work
Proven ability to set and meet targets on the job
This position will be working under remote management the majority of
the time, so a successful candidate will be someone who excels in
working independently, is self-motivated to complete tasks, communicates
proactively with their supervisor, and who thrives in a structured work
planning environment.
How to Apply
Email cover letter and resume to tanzania.recruitment@oneacrefund.org with the Subject line: IT Officer. Please include GPA scores on your resume.
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