Tech support Technician - Arusha and Moshi

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Habari Node Limited, the leading ISP in Arusha seeks to employ a Tech support Technician

 Applicants must have at least 1 year on the job experience from a recognized Company.

Location: Arusha and Moshi

Remuneration: Attractive package dependant on qualifications and experience.

Position: Tech support Technician

Reporting to the Branch Supervisor/Customer Relation Manager

Duties:

Summary:  Responsible for internet and local area network installations and maintenance for HNL and its client. Diverting all client/member support needs to appropriate HNL staff and managing the client databases

• Performing surveys for clients to informing them if internet/local area network is possible.

• Forwarding orders for radios and antennas and other equipment when low in stock to the Branch Manager/Supervisor.

• Setting up new clients internet/LAN systems.

• Preparing a technical report after every successful installation.

• Maintaining the private IP #’s for the radio’s

• Ensuring that service order forms are filled out for service provided.

• Maintaining lists of radios, IP #’s, cells, etc.

• Maintaining the cells, ensuring that there is proper power, equipment is waterproofed, etc. and visiting these cells on a monthly basis.

• Troubleshooting any problem in the HNL network and reporting

• Keeping abreast of new developments in related technologies to HNL operations.

• Submitting weekly written reports on status of pending installations, installations in progress, and current problems.

• Monitoring daily the status of core network equipment, APs and backbones to identify problems.

• Learning new technologies

• Answering questions, providing required information to prospective clients.

• Receiving problems from clients, filling data in the client database and submitting to responsible people.

• Assist client’s mail problems.

• Providing assistance to technical staff in the field when required.

• Ensuring that clients get online support between 0700 hours and 1900 hours.

• Performing any other duty assigned

Qualifications:

• Diploma in Computer Engineering/ Electronics and telecommunication

• Fluent in English and Swahili

• Excellent communication and interpersonal skills

• Excellent computer skills

• Ability to work under pressure

Please Forward your CVs to hrm@habari.co.tz or drop them at our office AICC Building, Ngorongoro Wing, Room 403  not later than 30/September/2014.