NAFASI ZA KAZI BRANCH MANAGER & BANKING OPERATIONS OFFICER - TPB

BRANCH MANAGER
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized
Branch Manager (1 position) to join the Technology and Operations team. The work
station is Tanga
R eporting Line: Chief Manager Branches
Locations: Tanga
W ork Schedule: As per TPB Bank PLC Staff regulations
Division: Branches
Salary: Commensurate to the Job
Advertised
P OSI TI ON OBJECTI VE

1. Branch Manager is the Representative of the Bank in your area of
operation. You will up-hold the image and culture of the Bank in your
services and lifestyles. You will market TPB and its products to the
population as well as ensuring that staff under you participates in this
mission.

2. To run the branch as a profit centre, managing the sales process by
acquiring new business and deepening existing customer relationships
and maintaining operational efficiency while providing the appropriate
service standards.

3. To ensure risk levels are minimized and acceptable so as to enhance
revenues and profitability of the branch.

KEY RESPONSIBILITIES
 Generate new business via sales promotions, out-marketing calls, customer visits
(current/potential), and build relationship with existing customers.
 To mobilize deposits and ensure that growth in deposits conform to the annual
budget plans.
 Ensure the highest standards of customer service are provided in order that our
services are perceived as being the best in the local market including handling
customer complaints.

 To liaise with the Public and Government officials in the area of operation of the
Branch to maintain good public relations and project good image of the bank;
 Ensure reconciliation of suspense accounts
 To carry out general administration of the branch.
 Ensure that all Operational Procedures are adhered to by all branch staff as
prescribed in the operating manuals.
 To ensure that the branch is adequately supplied with stationery items and
enough cash to meet day to day operations. You will also ensure that adequate
security is in place with regard to cash and all bank documents/assets.
 To carry out regular snap checks for cash in tills/strong-rooms, controlled
stationery, all suspense accounts and stamp accounts.
 To compile timely replies to all audit reports and ensure that auditors’
recommendations are implemented accordingly.
 Ensure availability of required stationeries and equipment
 Control Branch expenses and ensure that they are within the approved budgets
and proper management.
 To assess manpower and development needs of the branch staff and advice
Head office accordingly.
 Plan and manage staff administration issues for support staff (i.e. local leave,
training, Dept staff rotation) in consultation with the Branch manager.
 Carry out periodic staff evaluations
 Follow-up and ensure that all Revenue due to the Bank is correctly charged and
collected by the Bank.
 Counter sign with the BFO, all debits to the Profit and Loss accounts
 Manage service delivery, to review output of tellers, customer service and
enquiries to ensure adherence to Branch standards.
 Ensure timely submission of Branch reports/returns to Head-office as required.
 Ensure that the Anti-Money Laundering requirements are followed as follows:
a) Take all reasonable steps to verify and identify customers, including
performing Quality Assurance on accounts opened, and the general KYC
issues
b) Retain adequate records of identification, account opening and
transactions and ensure timely and properly filling of customer mandates
c) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all branch
staff.
 Ensure tidiness across the branch premises and clean-desk policy is exercised.
 Perform any other duties as may be assigned to you by Chief Manager Branches
or higher authorities.
 Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
 Report Suspicious Transactions
 Print and Verify Accounts opened and Closed report against actual documents
and sign on the register.
 Ensure Dual control is in place in the record room at the branch.

CONTR I BUTES TO
• Customer retention as a result of high customer service standards
• Business Growth as evidenced by attaining budget figures on revenue
• Minimization of Operational Costs thereby improving overall Branch
Profitability
• Enhanced and robust control at the branch

EXP ER I ENCE AND K NOW LEDGE R EQUI R ED
Education: Bachelor degree/Advance diploma in Banking, Economics,
commerce, Business Administration, Finance or Accounting from
any recognized University or equivalent.

Ex perience:
• At least 3 years of relevant Banking experience
• Working knowledge of Equinox Functionality

Skills / Attributes:
• Strong leadership & people management skills
• Prioritize Tasks
• Team player

The position will attract a competitive salary package, which include benefits.
Applicants are invited to submit their resume (indicating the position title in the
subject heading ) via e-mail to: recruitment@tpbbank.co.tz . Applications via
other m ethods w ill not be considered. Applicants need to subm it only the
Curriculum Vitae (CV) and the letter of applications starting the job
advertised and the location. Other credentials w ill have to be subm itted
during the interview for authentic check and other adm inistrative
m easures and should not in any w ay be attached during application.

TP B Bank P LC is an Equal Opportunity Em ployer and is very com m itted to
environm ental, health and safety M anagem ent.

TPB Bank PLC has a strong commitment to environmental, health and safety
management. Late applications will not be considered. Short listed candidates may
be subjected to any of the following: a security clearance; a competency assessment;
physical capability assessment and reference checking.

AVOI D SCAM S: NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are
requested to make a payment for any reason, please use the Whistle blower policy
of the Bank, or call 0222162940 to report the scam. You also don’t need to know
one in TPB BANK PLC to be employed. TPB BANK PLC is merit based institution and
to achieve this vision, it always go for the best.
Please forward your applications before 16th November, 2017CH

==============

Banking Operations Officer Pemba- x 1
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Banking Officer (1 position) to join the Directorate of Technology and Operation team. The work station is Pemba.
KEY RESPONSIBILITIES
•    Guide prospective customers who come over the counter for enquiries.
•    Coordinate all counter activities while ensuring that quality service is provided to customers.
•    Receive Cash and Cheque deposits
•    Posting Transactions
•    Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
•    Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
•    Handle Foreign Exchange Transactions
•    Cross sell Banks Products to Customers
•    Affixing photographs in new/continuation customer pass books
•    Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
•    Any other duties as may be assigned by Supervisor/BFO from time to time.
•    Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
•    Report Suspicious Transactions
•    Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
•    Issue new passbooks and ID cards to new customers.
•    Scrutinizing and short casting customers passbooks before making payment on customer’s accounts
•    Computing and charging commissions, interest and all other bank charges on customers.
•    Fill delivery notes/registers for items moved from one office to another by post of dispatch.
•    Balancing teller’s cash at the closure of business daily.
•    Check and sign back-office entries raised by the respective clerks/tellers.
•    Prepare Bank reconciliation statement timely and accurately.
•    Reconcile and clear all suspended transactions
•    Filing/bundling records for safe keeping in the record rooms.
EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance diploma in Banking, Economics, commerce,
　　　　 Business Administration, Finance or Accounting from any recognized
University or its equivalent
Experience:
At least 1-3 years of relevant Banking experience
Working knowledge of Equinox Functionality

The position will attract a competitive salary package, which include benefits. Applicants are invited
to submit their resume (indicating the position title in the subject heading) via e-mail to:
recruitment@tpbbank.co.tz  Applications via other methods will not be considered. Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for
authentic check and other administrative measures and should not in any way be attached during
application.

TPB Bank PLC has a strong commitment to environmental, health and safety management. Late
applications will not be considered. Short listed candidates may be subjected to any of the
following:security clearance; a competency assessment; physical capability assessment and
reference checking.

AVOID SCAMS: NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are requested to make a
payment for any reason, please use the Whistle blower policy of the Bank, or call 0222162940 to
report the scam. You also don’t need to know one in TPB BANK PLC to be employed. TPB BANK PLC is
merit based institution and to achieve this vision, it always go for the best.

Please forward your applications before 16th November, 2017.